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Salesforce.com Helps Companies Innovate in Customer Management
In recent years I have tracked salesforce.com, its product development and its announcements. Despite having grown into a giant corporation, it continues to introduce innovations. At a recent analyst...
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Corvisa Brings New Generation of Contact Center Communications in the Cloud
Contact centers in the cloud are increasingly popular alternatives to managing them on a company’s own premises. Running many business applications on hardware owned and managed by a third party is...
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NICE Delivers Customer Journey Maps for Customer Engagement
Through a continuing program of acquisitions and internal development, NICE Systems has transitioned from being a vendor of workforce optimization systems to one focused on aspects of the customer...
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Calabrio Supercharges Workforce Optimization with Analytics for Customer...
Calabrio is a vendor of workforce optimization software whose core product is Calabrio ONE. It includes the common workforce optimization applications: call recording, quality management, workforce...
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ResponseTek Makes Customer Experience Management Simple and Sophisticated
ResponseTek is a software vendor whose platform and services help companies collect and act on feedback from their customers. It supports a closed-loop process that collects feedback, analyzes it,...
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